FREQUENTLY ASKED QUESTIONS
Our customer service hours are: Mon – Fri from 9:00am to 5:00pm (GMT)
Yes, orders can be placed over the phone. You can call us during regular business hours, via +233 55 336 7144
If you are calling during non-business hours, please leave your contact information when prompted. We will contact you on our next business day. Phone orders and exchange requests may be recorded for training or order verification purposes.
We accept MTN Mobile Money and all major credit cards: Visa, MasterCard and PayPal.
We strive to ship out your order as quickly as possible. If you place your order by 10am (GMT), most orders will process and ship the same day. In some cases, it may take 1 to 3 business days or longer to process your order before being shipped. Some reasons that cause delays in order shipping are: inaccurate or incomplete shipping or billing information, your shipping address, additional documentation is required to verify your order, or we are currently out of stock on your item. If we are out of stock for an item ordered, we will notify you as soon as possible, either by phone or e-mail.
